SHIPPING AND RETURNS
SHIPPING POLICY
All our pieces are made-to-order with love and a dash of sass. Once your order is placed, it typically takes 2–7 business days to fulfill, followed by shipping times that vary based on your location. You'll receive a tracking number as soon as your order is on its way.
RETURN & EXCHANGE POLICY
We don't do returns or exchanges for reasons like "I changed my mind" or "Oops, wrong size." Our items are crafted just for you, so please double-check your order details before confirming.
Damaged or Defective Items
If your item arrives looking like it had a rough day, don't worry! Here's what to do:
-
Snap clear photos of the damaged item and the packing slip.
-
Email us at chiccharade2@gmail.com within 30 days of receiving your order.
-
We'll coordinate with our production partner to get a replacement sent your way, free of charge.
Please note: We require photographic evidence to process any claims for damaged or defective items.
Return Address
In cases where a return is necessary due to a damaged or defective item, returns should be sent to our production partner's facility:
Printful, Inc.
11025 Westlake Dr
Charlotte, North Carolina 28273
USA
Please note: This address is for authorized returns only. Unsolicited returns will not be processed.